Initial Effective Date: July 01, 2025
Latest Revised Date: July 30, 2026
Version: 2.0
1. Introduction
Welcome to SereinSoul (“SereinSoul”, “we”, “our”, or “us”).
SereinSoul is a mental wellness and emotional support platform designed to help users improve emotional wellbeing through AI assisted conversations, mindfulness tools, emotional reflection systems, guided wellness activities, wellness games, therapist-assisted care, and related support services.
This Privacy Policy explains how we collect, use, process, store, share, and protect your information when you use:
- The SereinSoul mobile application
- The SereinSoul website and web applications
- AI conversation services powered by Seri
- Therapist and wellness consultation services
- Community, journaling, and emotional wellness features
- Games and interactive wellness experiences
- Audio, video, and text based wellness sessions
- Institution-supported services
- Any associated products, features, or services
By accessing or using SereinSoul, you agree to the practices described in this Privacy Policy.
2. Important Mental Health & AI Notice
SereinSoul provides emotional wellness support tools and AI-assisted guidance.
SereinSoul is NOT:
- A replacement for emergency services
- A substitute for medical diagnosis
- A substitute for psychiatric treatment
- A crisis intervention service
- A replacement for licensed healthcare professionals
If you are experiencing:
- Thoughts of self-harm
- Suicidal ideation
- Immediate psychological crisis
- Medical emergencies
Please contact local emergency services, a licensed mental health professional, or an emergency hotline immediately.
When interacting with Seri or other AI systems within SereinSoul:
- You are interacting with artificial intelligence, not a human
- AI-generated responses may occasionally be inaccurate or incomplete
- AI guidance should not replace professional medical judgment
- Human therapists or professionals may be recommended when appropriate
3. About SereinSoul
SereinSoul is developed and operated by ZenturioTech and its affiliated entities.
Depending on the service used, SereinSoul may act as:
- A Data Controller / Data Fiduciary
- A Data Processor on behalf of Institutions, therapists, healthcare organizations, employers, schools, or wellness programs
For privacy concerns, questions, or complaints, contact:
Email: contact@zenturiotech.com
Support: sereinsoul@zenturiotech.com
4. Information We Collect
We aim to collect the minimum amount of information necessary to provide safe and effective wellness services.
4.1 Information You Provide Directly
Account Information
This may include:
- Nickname or display name
- Email address
- Phone number
- Preferred pronouns
- Age range
- Language preferences
- Country or region
- Profile image (optional)
Users may remain anonymous where supported.
Conversation & Emotional Wellness Data
This includes:
- Messages shared with Seri
- Journal entries
- Mood check-ins
- Emotional reflections
- Wellness goals
- Behavioral patterns
- Ritual or task responses
- Audio/video therapy session content
- Responses to assessments or questionnaires
- User submitted emotional or mental health information
This information may contain sensitive personal data.
Therapist & Clinical Information
When using therapist or consultant services, we may collect:
- Session notes
- Appointment history
- Wellness program participation
- Clinical summaries
- Assessments
- Care recommendations
- Treatment or support plans
- Session recordings (only where consented)
- Therapist-client communication records
Payments & Subscription Data
If you purchase services, we may collect:
- Subscription status
- Billing details
- Payment confirmations
- Transaction identifiers
We DO NOT store full credit/debit card information.
Payment processing is handled securely by third party payment gateways.
Correspondence Data
If you contact us:
- Support tickets
- Emails
- Feedback forms
- Survey responses
- Customer support interactions
may be stored for support and quality purposes.
5. Information Collected Automatically
5.1 Device & Technical Information
We may collect:
- Device type
- Operating system
- App version
- Time zone
- Device identifiers
- Browser type
- IP address
- Crash reports
- App performance data
5.2 Usage Analytics
We may collect:
- Feature usage patterns
- Session duration
- Interaction behavior
- Navigation paths
- Wellness activity engagement
- Game progression activity
- Emotional engagement metrics
We use this data to improve safety, performance, and user experience.
5.3 Cookies & Similar Technologies
We use cookies and similar technologies for:
- Authentication
- Security
- Analytics
- Preferences
- Performance optimization
Users may manage cookies through browser settings.
6. Information From Institutions & Partners
If you access SereinSoul through an organization such as:
- Schools
- Employers
- Healthcare providers
- Wellness programs
- Hospitals
- Therapy clinics
the organization may provide:
- User identifiers
- Eligibility information
- Referral details
- Wellness program access permissions
- Institution-linked account information
We process this data according to agreements with the Institution.
7. AI & Large Language Model (LLM) Processing
SereinSoul uses proprietary AI systems and selected third-party Large Language Models (“LLMs”) to provide emotionally supportive interactions and wellness guidance.
7.1 How AI Is Used
AI systems may:
- Generate conversational responses
- Provide wellness suggestions
- Detect emotional patterns
- Identify crisis or safety indicators
- Recommend calming activities or exercises
- Personalize emotional experiences
- Generate summaries and insights
- Support therapist workflows
7.2 AI Safety Measures
We implement safety systems including:
- Clinical review of prompts
- Safety guardrails
- Risk detection filters
- Crisis escalation systems
- Human moderation where necessary
- Harm prevention policies
All AI-generated content passes through safety checks before delivery where technically feasible.
7.3 Sensitive Data & AI
We attempt to remove personally identifiable information before certain AI processing tasks.
We do not intentionally use personal conversations to train public AI systems.
Where third-party AI providers are used:
- We minimize shared data
- We use contractual privacy protections
- We disable model training where supported
- We restrict unnecessary retention
8. How We Use Your Information
We use information for the following purposes.
8.1 Providing Services
To:
- Operate the SereinSoul platform
- Enable AI conversations
- Deliver wellness exercises
- Support emotional reflection tools
- Conduct therapy or coaching sessions
- Manage appointments and scheduling
- Maintain wellness progress
- Provide games and mindfulness activities
- Enable therapist-client communication
- Deliver personalized wellness experiences
8.2 Safety & Crisis Detection
To:
- Detect emotional distress
- Identify self harm or crisis indicators
- Trigger safety workflows
- Recommend emergency resources
- Escalate concerns where legally required
- Improve user safety systems
8.3 Personalization
To:
- Customize wellness experiences
- Adapt conversations
- Personalize emotional journeys
- Tailor recommendations
- Improve engagement quality
- Support adaptive wellness strategies
8.4 Research & Product Improvement
We may use anonymized or aggregated data to:
- Improve AI systems
- Improve emotional wellness tools
- Conduct product research
- Understand user engagement
- Improve safety systems
- Build new platform features
We do not sell personal mental health data.
8.5 Communication
To:
- Send reminders
- Provide support updates
- Notify users about appointments
- Inform users about policy changes
- Respond to customer support requests
Users may opt out of non-essential communications.
9. Therapist & Practitioner Services
SereinSoul may provide tools for:
- Therapists
- Consultants
- Psychiatrists
- Wellness coaches
- Mental health professionals
- Institutions
These services may include:
- Client management systems
- Audio/video consultation tools
- Clinical reporting dashboards
- Wellness engagement analytics
- Appointment systems
- Session summaries
- Care planning tools
- Progress monitoring systems
- Wellness strategy configuration
Professionals using SereinSoul are responsible for complying with applicable laws, licensing requirements, and ethical obligations.
10. Legal Bases for Processing
Depending on your location, we process data under legal grounds including:
- Consent
- Contractual necessity
- Legitimate interests
- Legal obligations
- Public health interests
- Healthcare provision
You may withdraw consent where applicable.
11. How We Share Information
We do NOT sell personal mental health or emotional wellness data.
We may share information only under limited circumstances.
11.1 Service Providers
We work with trusted providers for:
- Cloud hosting
- Analytics
- Video communication
- AI processing
- Customer support
- Payment processing
- Security monitoring
These providers may access limited information only as necessary.
11.2 Therapists & Institutions
Where applicable, information may be shared with:
- Assigned therapists
- Institution-approved professionals
- Wellness consultants
- Healthcare providers
only to provide requested services.
11.3 Legal Requirements
We may disclose information if required:
- By law
- Court order
- Regulatory authorities
- To prevent harm
- To respond to emergencies
- To protect rights and safety
11.4 Business Transfers
If SereinSoul undergoes:
- Merger
- Acquisition
- Reorganization
- Asset sale
user data may be transferred under appropriate confidentiality protections.
12. Data Retention
We retain information only as long as reasonably necessary for:
- Service delivery
- Legal obligations
- Security
- Clinical continuity
- Dispute resolution
- Institutional agreements
Users may request deletion where legally permitted.
Some anonymized or aggregated data may be retained longer for:
- Research
- Analytics
- Safety validation
- Product improvement
13. Data Security
We implement commercially reasonable safeguards including:
- Encryption in transit and at rest
- Access controls
- Secure authentication
- Security monitoring
- Internal access restrictions
- Audit systems
- Infrastructure security reviews
- Vulnerability testing
Despite these measures, no system is completely secure.
Users should avoid sharing unnecessary personal identifiers in conversations.
14. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your information
- Correct inaccurate data
- Delete data
- Restrict processing
- Withdraw consent
- Export your data
- Object to certain processing
- Request human review of automated decisions
Users may also:
- Reset app data
- Delete conversation history
- Disable notifications
- Adjust permissions
Requests may be sent to:
privacy@sereinsoul.com
15. Children & Teen Users
SereinSoul is intended for users aged 15+ unless otherwise permitted under local law or Institution agreements.
Where legally required:
- Parental or guardian consent may be required
- Additional safety controls may apply
- Institution managed protections may apply
We do not knowingly collect data from children below the permitted age.
Parents or guardians may contact us regarding child privacy concerns.
16. International Data Transfers
Your information may be processed in countries different from your own.
Where international transfers occur, we use:
- Contractual safeguards
- Security protections
- Access restrictions
- Applicable legal compliance measures
17. Responsible Use of AI
SereinSoul believes AI should support human wellbeing responsibly.
Our AI principles include:
- Safety first interaction design
- Human centered emotional support
- Privacy aware architecture
- Clinical oversight where applicable
- Transparency regarding AI use
- Harm reduction systems
- Ethical emotional interaction standards
AI systems are continuously reviewed and improved.
However, AI systems may occasionally:
- Produce inaccurate outputs
- Misunderstand emotional context
- Provide incomplete responses
Users should exercise judgment and seek professional care where needed.
18. Third-Party Services & Links
SereinSoul may contain links or integrations with third-party services.
We are not responsible for the privacy practices of third-party websites, applications, or services.
Users should review their privacy policies independently.
19. Data Breach Response
In the event of a data breach, we may:
- Investigate the incident
- Mitigate risks
- Notify affected users where required
- Notify regulators where legally required
- Improve security protections
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
If material changes occur, we may notify users through:
- App notifications
- Website notices
- Email communications
Continued use of SereinSoul after updates means you accept the revised policy.
21. Contact Information
For questions, requests, or concerns regarding this Privacy Policy:
Privacy Team
Email: contact@zenturiotech.com
Support Team
Email: sereinsoul@zenturiotech.com
Data Protection Officer
Email: contact@zenturiotech.com
22. Final Disclaimer
SereinSoul is designed to support emotional wellness, mindfulness, self reflection, and mental wellbeing.
SereinSoul does not guarantee:
- Clinical outcomes
- Emotional recovery
- Mental health diagnosis
- Prevention of mental health conditions
The platform should be used responsibly and, where necessary, alongside professional mental healthcare services.